Frequently Asked Questions

Yes. Aurive is designed as a subscription-first system. Subscribers save on every order, get free shipping, and stay consistent with automatic monthly delivery. You can skip, delay, or cancel anytime from your account.

Mix one scoop of each blend with 8–10 oz of hot or cold water. Each blend dissolves easily in hot or cold water. No blender required.

We recommend Mochanut Latte in the morning, Matcha Strawberry Lemonade in the afternoon, and Blueberry Cobbler Latte in the evening.

Yes! While each blend is designed to taste great with just water, they also work well in smoothies or your milk of choice. Keep in mind that mixing with other ingredients may slightly alter the taste profile and the rate at which certain ingredients are absorbed. Many customers enjoy their Mochanut Latte frothed with oat milk.

Absolutely. Each blend works on its own. But, with the full system, benefits compound: steady mornings support clearer afternoons, and restorative evenings set up the next day. Most customers start with the Daily Bundle (featuring all three blends) and find the compounding benefits make it worth it.*

Some people notice subtle shifts within the first few days, especially with the Mochanut Latte in the morning and Blueberry Cobbler Latte in the evening. Adaptogens like Rhodiola and Ashwagandha build gradually, with many people reporting fuller effects after 2–4 weeks of consistent use. We recommend committing to at least 30 days for the full experience.*

Yes. Aurive is formulated with ingredients recognized as safe for daily use, at clinically studied doses. As with any supplement, consult your healthcare provider if you are pregnant, nursing, or taking medication.

No. Our evening-specific blend, the Blueberry Cobbler Latte, uses Magnesium Glycinate, L-Theanine, and Reishi to support natural relaxation without grogginess. This was a deliberate formulation choice: we want your body to build its own sleep rhythm, not rely on a hormone supplement.*

Aurive was designed to be delicious: Mochanut Latte is a rich mocha-coconut morning drink. Matcha Strawberry Lemonade is a bright strawberry matcha refresher. And the Blueberry Cobbler Latte is a perfectly sweet evening treat. We invested as much in flavor development as formulation because we believe consistency starts with enjoyment. If you don’t crave it, you won’t take it.

Mochanut Latte contains balanced caffeine from organic Arabica coffee, paired with L-Theanine for smooth energy without jitters. Matcha Strawberry Lemonade contains natural caffeine from organic matcha. Blueberry Cobbler Latte is completely caffeine-free. Neither Mochanut Latte nor Matcha Strawberry Lemonade contain the high caffeine levels found in typical energy drinks or standard coffee.

Yes. Every batch is independently tested for purity, potency, and contaminants. We publish full ingredient labels with transparent dosing. No proprietary blends ever. You’ll know exactly what’s in each scoop.

Mochanut Latte is designed with Arabica coffee, L-theanine, and Lion's Mane for steady energy and sharp focus. Matcha Strawberry Lemonade is designed with matcha, rhodiola, and ginseng for balanced energy and a lifted mood. Blueberry Cobbler Latte is designed with magnesium, 5-HTP, and chamomile for deep relaxation and restorative sleep.

Aurive products contain coconut and are free from most major allergens. All products are manufactured in a GMP-certified facility. Please review the full ingredient label for your specific dietary needs.

All Aurive blends are gluten-free and vegan. Please see our nutrition labels for full nutritional information on calories and supplement facts.

Key ingredients, including our Arabica coffee and matcha, are certified organic. We prioritize organic sourcing wherever possible and always prioritize purity and potency.

Aurive blends are naturally sweetened with monk fruit and allulose. No artificial sweeteners, no aspartame, no sucralose. Our Mochanut Latte and Blueberry Cobbler Latte are sugar-free. Matcha Strawberry Lemonade contains 2.5g of sugar per serving from organic sugar cane.

Store your Aurive pouches at room temperature in a cool, dry place, out of direct sunlight. No refrigeration is required. Keep the pouch sealed between uses. Slight natural color variation between batches is normal and does not affect potency.

Shipping is free on all subscription orders. For one-time purchases, shipping rates vary by location. Enter your information at checkout to see your shipping price. We currently ship within the contiguous United States.

Orders are processed within 1–2 business days. Standard shipping typically arrives within 4–7 business days after processing. Orders placed after 3 PM EST are processed the next business day. Please note that processing and delivery times may vary during holidays.

You’ll receive an email with tracking information as soon as your order ships. You can also check your order status anytime by logging into your Aurive account.

If your order hasn’t shipped yet, chat with us or contact us at help@aurivewell.com and we’ll update it for you. Once an order has shipped, we’re unable to modify the shipping address. You can update your default shipping address in your account settings at any time for future orders.

Occasionally, packages are marked as delivered before they physically arrive. We recommend checking with neighbors and waiting 48 hours. If your package still hasn’t arrived, contact us at help@aurivewell.com and we’ll make it right.

We currently ship only within the United States. International shipping is not available at this time. Sign up for our newsletter to be the first to know if that changes.

We recommend subscribing to get the best Aurive experience (and the most savings). Enjoy an exclusive subscriber price, plus free shipping on every subscription order. Skip, delay, or cancel anytime. The biggest benefit is what consistency delivers: adaptogens and nootropics build over time, so consistent daily use is when you’ll feel the full difference.*

Yes. You can adjust your delivery frequency to every 30 or 90 days from your account at any time. Log in, navigate to your subscription settings, and select your preferred cadence. Changes take effect on your next order.

Yes. You’ll receive an email notification 3 days before your next subscription order processes, giving you time to make any changes. To skip or delay, log in to your Aurive account, go to Subscriptions, and select “Skip Next Order” or “Delay Shipment” to choose a new delivery date. You can also update your address or make other adjustments before you’re charged.

Yes. You can swap any blend in your subscription for a different Aurive product from your account settings.

You can cancel your subscription anytime from your Aurive account. No phone calls, no emails required. Go to Subscriptions, select Manage, and click Cancel. Cancellations made before your next order processes will stop future shipments. If your order has already been processed, that shipment will still be delivered.

We stand behind every blend. If you’re not satisfied with your first order, contact us within 30 days of shipping and we’ll take care of it. We provide full refunds for all sealed products returned to us. Opened orders can be refunded or returned on a case-by-case basis. Email us at help@aurivewell.com with your order number.

The 30-day satisfaction guarantee applies to your first order, whether it’s a subscription or one-time purchase. For subsequent subscription orders, you can skip or cancel at any time before your next shipment processes.

Please email help@aurivewell.com within three days of delivery with a photo of the damage and your order number. We’ll send a replacement right away at no charge. If this is a subscription order, your order is insured by our product insurance.

All unopened, sealed products returned to us will be fully refunded. You only need to return unopened products to receive a refund when applicable. For opened products, refunds are handled on a case-by-case basis.

When you place your first order, you’ll receive a confirmation email prompting you to create your account. You can also create an account at aurivewell.com anytime. Your account lets you manage subscriptions, track orders, update payment info, and view order history.

Try resetting your password using the “Forgot Password” link on the login page. If you’re still having trouble, contact us at help@aurivewell.com, and we’ll get you back into your account.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and most payment methods. All transactions are securely processed and encrypted.

Yes. Log into your Aurive account, go to Payment Settings, and update your card on file. Your updated payment method will be used for your next subscription charge.

We recommend consulting your healthcare provider before starting any new supplement during pregnancy or while breastfeeding. While our ingredients are generally recognized as safe, your doctor can advise based on your individual health needs.

Aurive is formulated with well-studied ingredients at transparent doses. However, if you take prescription medications, especially blood thinners, blood pressure medication, or immunosuppressants, please consult your healthcare provider before adding any new supplement to your routine.

If you are currently taking SSRIs, SNRIs, or any other medications that affect serotonin levels, please consult your healthcare provider before using Aurive. Some ingredients, such as 5-HTP, may interact with serotonin-modulating medications. Your doctor can advise whether Aurive is appropriate based on your current treatment plan.