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Subscription policy

Last updated: September 1, 2026
Applies to subscriptions purchased on aurivewell.com and shipped within the United States.

Aurive is built as a subscription-first daily system. A subscription keeps your Rise, Focus, and Rest shipments arriving on schedule so you don't run out partway through the month. This page explains how billing works, how to change or pause your deliveries, how to cancel, and how returns work on subscription orders.

Canceling and returning are two separate things. Canceling stops future charges. Returning gets your money back on a shipment you've already received. Section 6 covers both.

1. What you're signing up for

Enrollment and auto-renewal

When you select a subscription option at checkout, you're enrolling in a recurring subscription that renews automatically. Your subscription continues at the then-current subscription price until you cancel it.

What's included

  • Subscriber pricing on every order.
  • Free shipping on every subscription order.
  • Flexible delivery. Skip, delay, swap, or cancel at any time from your account.
  • Advance notice by email before every charge, so a renewal never catches you off guard.
  • A 30-day return window on every shipment, with a free return label and no fees. See section 6.

2. Billing and delivery frequency

Subscription orders are billed on a recurring basis according to the delivery frequency you choose. You can pick a cadence of every 30 days or every 90 days.

Your payment method on file is charged at the start of each billing cycle. Each charge pays for one specific shipment.

3. Advance notice before every charge

We email you 3 days before your next subscription order processes. That window is yours to use however you like:

  • Skip the upcoming order.
  • Delay it to a later date.
  • Swap which products are in it.
  • Update your shipping address or payment method.
  • Change your delivery frequency.
  • Cancel.

Any change you make before the order processes applies to that order.

4. Managing your subscription

You can manage every part of your subscription from your account at https://aurivewell.com/my-account. There's nothing you need to call or email us to do. If you'd rather have help, email help@aurivewell.com and we'll take care of it.

Change your delivery frequency

Go to your subscription settings and choose every 30 days or every 90 days. The change takes effect on your next order.

Skip or delay a shipment

Go to Subscriptions and select Skip Next Order, or select Delay Shipment to pick a new date. Skips and delays need to be submitted before your next order processes, which is the billing date shown in your account.

Swap products

You can swap any blend in your subscription for a different Aurive product from your account settings. If you started with one lineup and want a different combination, adjust it whenever you like.

Update your shipping address

Update your default shipping address in your account settings and it applies to future orders. If your current order hasn't shipped yet, email help@aurivewell.com and we'll update it for you. Once an order has shipped, the address can't be changed.

Update your payment method

Go to Payment Settings in your account and update the card on file. The updated method is used for your next subscription charge.

5. Canceling your subscription

You can cancel at any time from your Aurive account. No phone call, no email, and no retention conversation required. Go to Subscriptions, select Manage, then select Cancel. Cancellation is available online because sign-up is online.

What happens when you cancel

  • Cancel before your next order processes and all future shipments and charges stop. Nothing further is billed.
  • Cancel after an order has already processed and that shipment still goes out. You can return it for a full refund within 30 days of delivery. See section 6.
  • Each charge pays for a specific shipment rather than for a period of time, so there's no partial cycle to prorate. If you've been charged and you don't want the shipment, returning it is how you get your money back, and it costs you nothing.
  • Canceling has no effect on your right to return any product you've already received.

We'll email you a cancellation confirmation. If you don't get one, your cancellation may not have gone through, so contact us at help@aurivewell.com.

6. Returns and refunds on subscription orders

Every subscription shipment is covered by the same return terms as any other Aurive order. Our full Return and refund policy governs, and this section summarizes how it applies to subscriptions.

Your return window

  • 30 days from the delivery date of each shipment.
  • Every shipment gets its own window, counted from that shipment's own delivery date. There's no first-order-only limit.

What we accept

  • Any reason. Defective products and non-defective products alike, including a change of mind.
  • Opened or unopened. New and slightly used products are both accepted. If you tried it and it wasn't for you, you're still covered.

What it costs you

  • Nothing. We email you a free prepaid return label. Returns go back by mail.
  • No restocking fee, and no handling or processing fees.

How to start a return

  1. Email help@aurivewell.com with your order number and tell us whether you want a refund or an exchange.
  2. We reply within one business day with your return authorization and a prepaid label.
  3. Attach the label to any box or mailer and drop it off.

When your refund arrives

  • Refunds go back to the original payment method.
  • We process the refund within 14 days of the date your return reaches our returns facility. Your bank then takes another 3 to 5 business days to post the credit.

Damaged or incorrect shipments

If a subscription shipment arrives damaged or contains the wrong product, email help@aurivewell.com with your order number and a photo. We'll replace it at no charge or refund it in full, whichever you prefer. In most cases you won't need to ship anything back.

7. Price changes

We may change subscription pricing. If a price goes up, we'll email you in advance of the billing cycle the new price applies to. If you don't want to continue at the new price, cancel before that charge and nothing further is billed.

8. Reactivation

If you cancel and want to start again later, you can reactivate from your account or place a new subscription order. Reactivated subscriptions are billed at the then-current subscription price and may not carry over prior promotional pricing.

9. How to contact us

For questions about your subscription, your billing, or a return:

Aurive Wellness LLC

Email: help@aurivewell.com

Live chat: available on aurivewell.com

4005 Felland Road, Ste 110
Madison, WI 53718

Response time: within one business day, Monday through Friday

Please include your order number in every message so we can find your account quickly.