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Refund policy

Last updated: September 1, 2026
Applies to purchases made on aurivewell.com and shipped within the United States.

We stand behind every blend. If an Aurive product isn’t right for you, you can return it within 30 days of delivery for a refund or an exchange. This page explains what we accept, how to start a return, what it costs you, and when your money comes back.

1. Your 30-day return window

You have 30 days from the date your order is delivered to request a return, an exchange, or a refund.

When the 30-day clock starts

The 30 days begin on the delivery date shown in your carrier tracking, not the order date and not the ship date. If tracking doesn’t show a delivery date, we use the date the carrier marked the package as out for delivery.

Which orders this covers

  • Every order placed on aurivewell.com, whether it’s a subscription order or a single purchase.
  • Every shipment in a subscription. Each shipment gets its own 30-day window, counted from that shipment’s own delivery date.
  • First orders and repeat orders alike. There’s no first-order-only limit.

2. What we accept

Defective products

If a product arrives damaged, leaking, expired, sealed incorrectly, or otherwise not in usable condition, we’ll replace it or refund it in full. You choose which.

Non-defective products

You don’t need a reason. If you changed your mind, didn’t enjoy the flavor, ordered the wrong product, or no longer want it, that’s a valid return.

New and slightly used products

We accept both:

  • New: sealed and unopened, in the original packaging.
  • Slightly used: opened and partially used. If you tried the product and it wasn’t for you, you’re still covered. Please send back the container with whatever product remains.

We don’t require the original outer shipping box, and we don’t require you to keep the packing slip. Your order number is enough.

3. Exchanges

We accept exchanges within the same 30-day window. You can exchange a product for a different flavor or a different product in the Aurive line.

  • Tell us which product you’d like instead when you email us, and we’ll set it up.
  • If the replacement costs less, we refund the difference to your original payment method.
  • If it costs more, we’ll send you a payment link for the difference before we ship.
  • There’s no fee to exchange, and return shipping on the original product is still free.

4. How to start a return

All returns are handled by mail. Here’s the process:

  1. Email us at help@aurivewell.com. Include your order number and tell us whether you’d like a refund or an exchange. If the product arrived damaged or incorrect, attach a photo so we can get a replacement moving right away.
  2. We reply within one business day with your return authorization and a prepaid return shipping label.
  3. Pack and ship. Put the product in any box or mailer, attach the label we sent, and drop it off with the carrier printed on the label. Any package drop-off point works.
  4. We confirm receipt by email once your return arrives, then process your refund or ship your exchange.

You can also start a return through the chat widget on aurivewell.com. Email is faster if you have photos to send.

Please don’t ship anything back before you’ve emailed us. Returns sent without authorization can’t be tracked to your order, which delays your refund.

5. What a return costs you

Nothing. There are no fees of any kind on a return:

  • Free return shipping. We email you a prepaid label. You never pay to send a product back, for any reason, including a change of mind.
  • No restocking fee. We don’t charge one, on any product, in any condition.
  • No handling, processing, or authorization fees.
  • Original delivery charges are refunded when you return a complete order. On a partial return, we refund the product price and keep the original delivery charge applied.

6. How refunds are processed

  • Refunds go back to the original payment method used on the order.
  • We process your refund within 14 days of the date your return arrives at our returns facility. Most are processed within a few business days of arrival.
  • For a damaged, defective, or incorrect order where we’ve waived the return, we process the refund within 14 days of approving your request.
  • Once we process it, your bank or card issuer controls how quickly the credit posts to your statement. That usually takes an additional 3 to 5 business days and is outside our control.
  • We email you a confirmation the moment a refund is issued.

7. Damaged, defective, or incorrect orders

If your order arrives damaged, or you received the wrong product, email help@aurivewell.com with:

  • Your order number.
  • A photo of the product or the packaging.
  • A short description of what’s wrong.

We’ll send a replacement at no charge, or refund you in full if you’d rather not have a replacement. In most cases you won’t need to ship the product back to us, and we’ll tell you so in our reply.

This applies to every order type, subscription shipments included.

8. Subscriptions, skips, and cancellations

Canceling a subscription and returning a product are two different things, and doing one doesn’t require the other.

  • You can skip, delay, or cancel your subscription at any time from your account, or by emailing help@aurivewell.com. Do it before your next order processes to avoid the next charge.
  • Canceling stops future charges. It doesn’t automatically refund a shipment that already went out.
  • To get money back on a shipment you’ve already received, start a return under section 4. The same 30-day window, free label, and no-fee terms apply.

9. What we can’t accept

These are the only exclusions:

  • Requests made after the 30-day window closes, counted from the delivery date.
  • Products not purchased directly from aurivewell.com. If you bought from a third-party seller or marketplace listing, that seller handles the return. We can’t verify or refund purchases we didn’t fulfill.
  • Free promotional items and gifts with purchase. These have no cash value and aren’t separately refundable. You’re welcome to keep them when you return a paid product.

Everything else we sell is returnable.

10. Packages marked delivered but not received

If tracking shows your package as delivered but it isn’t there, check with neighbors and around your building, then give it 48 hours. Carriers sometimes scan a package as delivered before it physically arrives.

If it still hasn’t shown up after 48 hours, email help@aurivewell.com with your order number and we’ll make it right.

11. How to contact us

For anything to do with a return, an exchange, or a refund:

Aurive LLC
Email: help@aurivewell.com
Phone: 844-428-7483
Live chat: available on aurivewell.com
Response time: within one business day, Monday through Friday

Please include your order number in every message so we can find your order quickly.

Returns address

Aurive LLC
4005 Felland Road, Ste 110
Madison, WI 53718

This address is already printed on the prepaid return label we email you, so you won’t need to write it out. Please email us for authorization before shipping anything back, so we can match your return to your order.